Saturday 3 January 2015

Samsung Galaxy S4 Explodes and Injures Users!

By Rosa Marchitelli, CBC News Posted: Dec 08, 2014 5:00 AM ET Last Updated: Dec 10, 2014 9:43 AM ET

Hope Casserly, a fourth year computer science student at the University of Guelph in Canada claims her Samsung phone exploded while she was sleeping next to it.

According to the CBC Casserly said, "My back was to the phone and ah — I saw a light going across my shoulder, which would be the inside of the battery on fire. It hit the wall and fell onto my bed."

Casserly had left her phone on her night table screen-side up before falling asleep and it was not plugged in. All of sudden, the phone battery and its battery cover went flying in two different directions, causing two sets of fires. Luckily she was able to put them out just using a pillow.

A Samsung spokesperson told CBC that the company had reviewed Casserly's phone and discovered she was using an unauthorized battery. However, Casserly maintains she never switched out the battery that came originally with the phone packaging when she purchased it from a Virgin Mobile kiosk.

Casserly demands Samsung to compensate her damaged mattress and bedding. She estimates the fire cost her just over $1,000.

Samsung notified Casserly that they will pay for all the cost, but she has not received a dollar yet.

There are still many similar stories in the news from many parts of the world involving another Samsung phone - Galaxy S4. In the U.K, a 25-year-old woman was almost seriously injured after she found her smartphone had caught fire while charging. Another story from the U.S. is a 13-year-old girl's phone slipped under her pillow while she was asleep and it caught fire.

Samsung warns customers about battery malfunctions in its user guide:

“Covering the device with bedding, your body, thick clothing or any other materials that significantly affect air flow may affect the performance of the device and poses a possible risk of fire or explosion, which could lead to serious bodily injuries or damage to property.”

Although Samsung replaced Casserly's phone, she would not use the replacement anytime soon because she is afraid if same thing occur again


My Thoughts...

After I saw this news, as users of a Samsung phone I realized I could be one of victims on the news.

My Samsung Galaxy S4 heats up very often

When I surf internet for a while or watch Youtube videos, the back of my phone where battery is located heats up in high temperature. The heat is enough to be unpleasant to grip on.
Similar to many stories of other users around the world, my phone becomes a hand warmer while charging.

Before knowing this news I did not think heat issue is a big problem for phones, but after seeing Galaxy phones users from all over the world are threatened by explosions and significantly increasing number of defects of device started to grab my attention. This incident taught me to be aware of phone safety manuals and depends on the user, a phone can be a great smart device or it could be a time bomb.

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