http://www.ctvnews.ca/business/korean-airlines-flight-delayed-by-executive-s-first-class-spat-over-nuts-1.2139664
Youkyung Lee, The Associated Press
Published Tuesday, December 9, 2014 12:53PM
EST
Last Updated Tuesday, December 9, 2014
1:27PM EST
On December 5th 2014, a Korean Air flight heading to Incheon, South Korea was delayed at John F Kennedy Airport for 20 minutes because of Korean Air chairman’s daughter Hyun-ah Cho. She is vice-president in charge of cabin service of Korean airline. Hyun-ah Cho ordered the plane to return to gate and made the head of the cabin crew get off the plane because a flight attendant did not serve macadamia nuts on a plate. According to the Korean Airline manual, this bagged snack must be served on a plate for passengers in first class seats, but when the flight attendant was not aware of the rule, Hyun-ah Cho raged. This incident is being called as a “Nut Rage in First Class”.
My Opinion...
There
are
obvious reasons why many people are angry about the incident. I was angry as well after reading
this article and I found Hyun-ah Cho’s behavior was clearly a critical
issue. This is not only on Korean media,
it appeared on Canada CTV News as well. The Nut Rage in First Class case
is large enough
issue to handle in multiple
countries.
Hyun-ah Cho is vice-president responsible for cabin service of one of the largest Airline in the world, Korean Air. It is recognizable that she remembers even little details in the manual and tried to notify the mistake the flight attendant made, but there are many problems in her behaviour.
Even if she had found a problem and wanted to discipline the flight attendant, she shouldn’t have exercised her power during flight. Hyun-ah argued with flight attendants loudly on the plane and she had changed the route of the flight as if the plane was her private jet rather than public transportation. Her act infringed the rights of other passengers and violated the rules in a plane.
Hyun-ah’s behavior attempted to improve services for passengers. However, it was acted with complete disregard for the safety of all passengers. No matter how intention was good, the interference with the work of the captain and crew with her authority was an extreme excess.
Hyun-ah Cho is vice-president responsible for cabin service of one of the largest Airline in the world, Korean Air. It is recognizable that she remembers even little details in the manual and tried to notify the mistake the flight attendant made, but there are many problems in her behaviour.
Even if she had found a problem and wanted to discipline the flight attendant, she shouldn’t have exercised her power during flight. Hyun-ah argued with flight attendants loudly on the plane and she had changed the route of the flight as if the plane was her private jet rather than public transportation. Her act infringed the rights of other passengers and violated the rules in a plane.
Hyun-ah’s behavior attempted to improve services for passengers. However, it was acted with complete disregard for the safety of all passengers. No matter how intention was good, the interference with the work of the captain and crew with her authority was an extreme excess.
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